Everything You Need to Know.
From ingredients to delivery, returns to recipes — here are answers to the questions we hear most. Still curious? Talk to us.
Nectara is freshly made with no unnecessary additives. Unopened bottles keep for up to 5 days refrigerated. Once opened, please enjoy within 48 hours for the best taste and freshness.
Keep Nectara refrigerated at all times. Do not leave it in direct sunlight or at room temperature for extended periods. Shake gently before drinking as natural separation may occur.
We currently deliver across Lagos, Abuja, Port Harcourt and Ibadan, with nationwide delivery available for bulk and corporate orders. Delivery timelines are confirmed at checkout.
Absolutely. We supply restaurants, hotels, offices, weddings and events. Visit our Wholesale section or contact us to request a bulk order quote.
Use our Track Order page and enter the order number you received at checkout. You will see live status updates from order received through to delivery.
You can reach us through the Contact page, via WhatsApp, or by email at hello@nectara.com. We typically respond within a few hours during business days.
Fresh, Fast, Delivered.
Every bottle of Nectara is cold-pressed, chilled and dispatched within 24 hours to preserve its freshness. We deliver across Nigeria with tracking at every step.
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Lagos Same-day dispatch · 1–2 business days delivery
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Other States 2–4 business days · nationwide courier
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Free Delivery On orders over ₦30,000
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Bulk & Event Orders Scheduled individually — get in touch to plan
If Something Isn't Right.
Nectara is perishable and made fresh to order, so we cannot accept general returns. That said — if anything about your order is not up to standard, we'll make it right, quickly.
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24-Hour Window Report any issues within 24 hours of delivery
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Photo Proof A quick photo of the issue helps us resolve it faster
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Replacement or Refund We'll replace or refund — your choice
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Not Eligible Opened bottles left unrefrigerated for over 48 hours
Your Data, Respected.
Nectara collects only the information needed to process your order, deliver it safely, and keep you updated. We never sell your data to third parties.
What We Collect
Name, email, phone, delivery address, order history and, if you subscribe, your email for updates.
How We Protect It
Passwords are hashed with bcrypt. Payments are processed by Paystack — we never store card details.
Who We Share With
Only our delivery partners and payment processor — strictly to fulfil your order.
Your Rights
You can request access, correction or deletion of your data at any time by contacting us.
Questions about your data? Email hello@nectara.com.
The Short Version.
Using Nectara means you agree to these simple terms. They exist to protect both you and us, and to keep things clear.
Your Account
Keep your login details safe. You're responsible for activity on your account.
Orders
All orders are subject to availability and confirmation. Prices are shown in Naira (₦) and include VAT where applicable.
Delivery
Delivery timelines are estimates, not guarantees. Delays outside our control (weather, traffic) may occur.
Misuse
We reserve the right to refuse service for fraudulent, abusive or unlawful activity.
Full terms available on request — contact us.
Let's Talk.
Our team responds within a few hours during business days. We love hearing from Nectara drinkers.